A: Firstly it is vitally important that an exam template is only edited using Microsoft Word, other editors such as OpenOffice will throw it off.
As well as this, if you wish to use a new template format you must edit and already existing, working template, you cannot create one from scratch.
Sometimes when printing off an exam print template you may find that all of the pages are coming up blank when printing for a class or year group. This happens because one or more of the students have had an illegal character (such as an emoji!) entered in the comments section of their result.
On other occasions the page will not be blank but the information you require will not be pulled in, it will instead only show a variable such as Result.Grade.
- To fix this the first thing to do is to go back to your template and delete the variables completely before re-typing and saving
- You then need to re-upload your template and try again