If a teacher cannot remember their password, only users with admin or principal access can provide a teacher with a new 'temporary password' which then be used to set a permanent password.

To reset the password, go to the 'Account tab' on the teacher's profile and then go to 'Actions' and 'Change password'.

Under the teacher's username, a grey password box will appear. To the right of this, there will be a button 'Generate Password'. 

You must press this button to generate a temporary password. A temporary password will appear in the grey password box, appearing as a number of black dots. 

The password can be accessed by pressing on the eye icon beside the grey password field. This will reveal the temporary password if needed.

Once a teacher has a temporary password they can now set up a permanent password to be used long-term on their account.

A Teacher can always change this permanent password by going to their 'Account tab' on their profile and then go to 'Actions' and 'Change password'.

In the two boxes that appear, the teacher can enter and re-enter a password. Please note that all passwords MUST have:

Minimum 8 characters,
Minimum one uppercase letter,
Minimum one lowercase letter,
Minimum one number.

When you have entered the new password click Save.

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