--- title: Book & Supply Hub - CSV Upload Error Messages description: "How to fix CSV files that won't upload to Book and Supply Hub. This article is intended for Admin. (Read time: 2 minutes)." --- [Skip to content](https://support.vsware.ie/en/book-and-supply-hub#main-content) English Show submenu for translations ![VS-Logo-1.jpg\]](https://support.vsware.ie/hs-fs/hubfs/VS-Logo-1.jpg?height=40&name=VS-Logo-1.jpg) - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) - English Show submenu for translations - Go to vsware.ie Go to vsware.ie Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.vsware.ie/en?hsLang=en) 2. [Book & Supply Hub](https://support.vsware.ie/en/book-supply-hub?hsLang=en) # Book & Supply Hub - CSV Upload Error Messages ## How to fix CSV files that won't upload to Book and Supply Hub. This article is intended for Admin. (Read time: 2 minutes). *Last updated 15/07/2025*   One way to upload book collections to the Book and Supply Hub, is via a CSV file.  To add collections via CSV, click [here](https://support.vsware.ie/hubfs/rental_book_template.csv?hsLang=en) to download the CSV template and fill it in. Then upload it back to VSware.  However, sometimes an error message can appear when you attempt to upload your file. The screen will look something like the image below:  ![](https://support.vsware.ie/hs-fs/hubfs/image-png-Jul-15-2025-01-59-47-2427-PM.png?width=688&height=320&name=image-png-Jul-15-2025-01-59-47-2427-PM.png) #### Common Errors If an error occurs, and your file won't upload, open your file again and check the following: 1\. Ensure that there are **no special characters** such as `@`, `&`, `$`, and `^` in any cell - this can cause the upload to fail 2\. Ensure that there is **no data type mismatch** (this is the most common reason for upload failure). This most often occurs in the ISBN column. The uploader/system expects the ISBN column to be provided as a *text* formatted column in the CSV file, but it can sometimes be saved as a number column, an easy mistake to make. When that happens, the upload is rejected.  ### How to Change the ISBN column in your CSV file from Number format to Text format **Tip:** You can usually tell how a value is formatted because numbers are usually aligned to the **right** in a cell, while text is aligned to the **left**. #### If you're using Excel: 1. Select the cell or range of cells that contains the ISBN numbers that you want to format as text, (or empty cells where you’ll type new ISBNs). 2. On the **Home** tab, in the **Number** group, select the arrow next to the **Number Format** box, and then select **Text**. If you don't see the **Text** option, scroll to the end of the list. 3. Your ISBN numbers will then be in the correct format. If you're starting from scratch with an empty CSV, then type or paste the ISBNs. #### If you're using Google Sheets: 1. Select the column or range of cells containing your ISBN numbers (or empty cells where you’ll type new ISBNs). 2. From the top menu, click **Format \> Number \> Plain Text**. 3. Your ISBN numbers will then be in the correct format. If you're starting from scratch with an empty CSV, then type or paste the ISBNs.   For the full guide on Book and Supply Hub, please visit: https://support.vsware.ie/en/book-supply-hub- --- *If you still have questions, please visit our knowledge base at [support.vsware.ie](https://support.vsware.ie/?hsLang=en). You can contact our support team via email at [support@vsware.ie](mailto:support@vsware.ie), via the chat bubble when you are logged into your VSware account or via phone on 01-5549628. Support hours are Mon - Fri, 08:30 - 18:00. *                 - [Frequently Asked Questions](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#main-content) - [Login and clearing the cache FAQ (all users)](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#login-and-clearing-the-cache-faq-all-users) - [Teacher FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#teacher-faq) - [Timetable FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#timetable-faq) - [Managing Students and general administration FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#managing-students-and-general-administration-faq) - [Guides for Parents](https://support.vsware.ie/en/guides-for-parents?hsLang=en#main-content) - [Parent App Video Guides](https://support.vsware.ie/en/guides-for-parents?hsLang=en#parent-app-video-guides) - [Parent App](https://support.vsware.ie/en/guides-for-parents?hsLang=en#parent-app) - [Submitting an absence to the school](https://support.vsware.ie/en/guides-for-parents?hsLang=en#submitting-an-absence-to-the-school) - [VS-Mail](https://support.vsware.ie/en/guides-for-parents?hsLang=en#vs-mail) - [Book and Supply Hub](https://support.vsware.ie/en/guides-for-parents?hsLang=en#book-and-supply-hub) - [Teacher User Guides](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#main-content) - [General Teacher Guides](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#general-teacher-guides) - [Attendance](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#attendance) - [Assessment](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#assessment) - [Rooms & Seating Plans](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#rooms-seating-plans) - [Behaviour](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#behaviour) - [VS-Mail](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#vs-mail) - [Care Monitor Alerts (Student Alerts)](https://support.vsware.ie/en/teacher-user-guides?hsLang=en#care-monitor-alerts-student-alerts) - [Assessments](https://support.vsware.ie/en/assessments?hsLang=en#main-content) - [Assessments user guides for Admin](https://support.vsware.ie/en/assessments?hsLang=en#assessments-user-guides-for-admin) - [Timetabling](https://support.vsware.ie/en/timetabling?hsLang=en#main-content) - [General Timetabling](https://support.vsware.ie/en/timetabling?hsLang=en#general-timetabling) - [Timetable Construction](https://support.vsware.ie/en/timetabling?hsLang=en#timetable-construction) - [Publishing the Timetable](https://support.vsware.ie/en/timetabling?hsLang=en#publishing-the-timetable) - [Timetable Extras](https://support.vsware.ie/en/timetabling?hsLang=en#timetable-extras) - [Rotations in Timetabling](https://support.vsware.ie/en/timetabling?hsLang=en#rotations-in-timetabling) - [Rooming and Room Pools](https://support.vsware.ie/en/timetabling?hsLang=en#rooming-and-room-pools) - [Live Timetable Editing](https://support.vsware.ie/en/timetabling?hsLang=en#live-timetable-editing) - [P-POD](https://support.vsware.ie/en/p-pod?hsLang=en) - [Guides for Students](https://support.vsware.ie/en/guides-for-students?hsLang=en#main-content) - [Logging Into VSware](https://support.vsware.ie/en/guides-for-students?hsLang=en#logging-into-vsware) - [School's guide to Parent Accounts](https://support.vsware.ie/en/schools-guide-to-parent-accounts?hsLang=en#main-content) - [Setting up parent accounts](https://support.vsware.ie/en/schools-guide-to-parent-accounts?hsLang=en#setting-up-parent-accounts) - [Enabling Options for Parents](https://support.vsware.ie/en/schools-guide-to-parent-accounts?hsLang=en#enabling-options-for-parents) - [Permission Slips (Communications Package)](https://support.vsware.ie/en/permission-slips-communications-package?hsLang=en) - [VS-Mail (Communications Package)](https://support.vsware.ie/en/vs-mail-communications-package?hsLang=en) - [Student Profiles](https://support.vsware.ie/en/student-profiles?hsLang=en#main-content) - [Student Personal / Household Information](https://support.vsware.ie/en/student-profiles?hsLang=en#student-personal-household-information) - [AEN / Medical Data](https://support.vsware.ie/en/student-profiles?hsLang=en#aen-medical-data) - [Student Class Information](https://support.vsware.ie/en/student-profiles?hsLang=en#student-class-information) - [Student Accounts](https://support.vsware.ie/en/student-profiles?hsLang=en#student-accounts) - [Attendance](https://support.vsware.ie/en/attendance?hsLang=en#main-content) - [General Attendance Guides](https://support.vsware.ie/en/attendance?hsLang=en#general-attendance-guides) - [Marking Attendance](https://support.vsware.ie/en/attendance?hsLang=en#marking-attendance) - [Attendance Reports](https://support.vsware.ie/en/attendance?hsLang=en#attendance-reports) - [Passwords and Security](https://support.vsware.ie/en/passwords-and-security?hsLang=en#main-content) - [Users and Groups](https://support.vsware.ie/en/passwords-and-security?hsLang=en#users-and-groups) - [Passwords and Security](https://support.vsware.ie/en/passwords-and-security?hsLang=en#passwords-and-security) - [Principal and Secretary Profiles](https://support.vsware.ie/en/principal-and-secretary-profiles?hsLang=en#main-content) - [Absence Requests](https://support.vsware.ie/en/principal-and-secretary-profiles?hsLang=en#absence-requests) - [Teacher Profiles](https://support.vsware.ie/en/teacher-profiles?hsLang=en#main-content) - [Login and Passwords](https://support.vsware.ie/en/teacher-profiles?hsLang=en#login-and-passwords) - [Teachers Tab](https://support.vsware.ie/en/teacher-profiles?hsLang=en#teachers-tab) - [Groups](https://support.vsware.ie/en/groups?hsLang=en#main-content) - [Creating / Editing Groups](https://support.vsware.ie/en/groups?hsLang=en#creating-editing-groups) - [Behaviour](https://support.vsware.ie/en/behaviour?hsLang=en#main-content) - [Behaviour Reports](https://support.vsware.ie/en/behaviour?hsLang=en#behaviour-reports) - [Book & Supply Hub](https://support.vsware.ie/en/book-supply-hub?hsLang=en) - [Classes](https://support.vsware.ie/en/classes?hsLang=en#main-content) - [Class List Manager](https://support.vsware.ie/en/classes?hsLang=en#class-list-manager) - [Teaching Groups](https://support.vsware.ie/en/classes?hsLang=en#teaching-groups) - [Managing staff and teachers](https://support.vsware.ie/en/classes?hsLang=en#managing-staff-and-teachers) - [Classroom Based Assessment](https://support.vsware.ie/en/classroom-based-assessment?hsLang=en) - [DTR Returns - September Returns & Subject Codes](https://support.vsware.ie/en/dtr-returns-september-returns-subject-codes?hsLang=en) - [Fees](https://support.vsware.ie/en/fees?hsLang=en) - [Mailing Labels](https://support.vsware.ie/en/mailing-labels?hsLang=en#main-content) - [Mailing Labels](https://support.vsware.ie/en/mailing-labels?hsLang=en#mailing-labels) - [Settings](https://support.vsware.ie/en/settings?hsLang=en#main-content) - [Subjects](https://support.vsware.ie/en/settings?hsLang=en#subjects) - [Templates](https://support.vsware.ie/en/settings?hsLang=en#templates) - [Calendar](https://support.vsware.ie/en/settings?hsLang=en#calendar) - [SMS](https://support.vsware.ie/en/sms?hsLang=en) - [Supervision & Substitution](https://support.vsware.ie/en/supervision-substitution?hsLang=en#main-content) - [Recording Teacher Absence](https://support.vsware.ie/en/supervision-substitution?hsLang=en#recording-teacher-absence) - [Reporting on Substitution](https://support.vsware.ie/en/supervision-substitution?hsLang=en#reporting-on-substitution) - [Long Term Leave](https://support.vsware.ie/en/supervision-substitution?hsLang=en#long-term-leave) - [Class Away](https://support.vsware.ie/en/supervision-substitution?hsLang=en#class-away) - [On Call Admin Module](https://support.vsware.ie/en/supervision-substitution?hsLang=en#on-call-admin-module) - [Subject Options](https://support.vsware.ie/en/subject-options?hsLang=en#main-content) - [Generating Subject Option Blocks](https://support.vsware.ie/en/subject-options?hsLang=en#generating-subject-option-blocks) - [PPOD (Post Primary Online Database)](https://support.vsware.ie/en/subject-options?hsLang=en#ppod-post-primary-online-database) - [September Returns Subject Codes](https://support.vsware.ie/en/subject-options?hsLang=en#september-returns-subject-codes) - [Parents entering preferences](https://support.vsware.ie/en/subject-options?hsLang=en#parents-entering-preferences) - [QQI](https://support.vsware.ie/en/qqi?hsLang=en) - [Office365](https://support.vsware.ie/en/office365?hsLang=en) - [User Hub](https://support.vsware.ie/en/user-hub?hsLang=en) - [Unpublished, temp folder](https://support.vsware.ie/en/unpublished-temp-folder?hsLang=en) - [Exams](https://support.vsware.ie/en/exams?hsLang=en) - [AEN and Medical](https://support.vsware.ie/en/aen-and-medical?hsLang=en) - [Student Care Monitor (Student Alerts)](https://support.vsware.ie/en/student-care-monitor-student-alerts?hsLang=en) - [Admissions](https://support.vsware.ie/en/admissions?hsLang=en) [![Chill listening crop-3](https://support.vsware.ie/hs-fs/hubfs/Small%20Logo.png?width=86&height=24&name=Small%20Logo.png "Chill listening crop-3")](https://support.vsware.ie/?hsLang=en) vsware.ie Help Center Copyright © 2026, VSware