--- title: Fees - Issuing a refund description: "Issuing a refund to a parent/contact. This article is intended for Admin. (Read time: 2 minutes)." --- [Skip to content](https://support.vsware.ie/en/fees-issuing-a-refund#main-content) English Show submenu for translations ![VS-Logo-1.jpg\]](https://support.vsware.ie/hs-fs/hubfs/VS-Logo-1.jpg?height=40&name=VS-Logo-1.jpg) - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) - English Show submenu for translations - Go to vsware.ie Go to vsware.ie Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.vsware.ie/en?hsLang=en) 2. [Fees](https://support.vsware.ie/en/fees?hsLang=en) # Fees - Issuing a refund ## Issuing a refund to a parent/contact. This article is intended for Admin. (Read time: 2 minutes). > We’ve recently updated our top menu navigation (July/August 2024). We’re currently updating our user guides to reflect these changes, so thank you for your patience while we work on this. The new menu is user-friendly, so you shouldn’t experience significant disruption. If you need help locating specific items in the new menu however, watch our quick videos for admin users [here](https://vsware.wistia.com/medias/isekqugfvf?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-99XHAvtzxcJKFQ7QDLy15ONvtyAB-isBlO-MAWC8wsK9tfBYLCq7uCuHKjR59jTrivjQFg), and for teachers [here](https://vsware.wistia.com/medias/sgw6j8shlr?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-99XHAvtzxcJKFQ7QDLy15ONvtyAB-isBlO-MAWC8wsK9tfBYLCq7uCuHKjR59jTrivjQFg).   *Last updated: 19/07/2023*  ### Issuing a refund Refunds must be made to an individual student and cannot be applied in bulk, however there are a number of ways you can get to the refund screen in VSware.  1. **To issue a refund via Fee Management:** go to the three lines \> Fee Management \> Find the relevant fee and click 'Details' \> Find the relevant student and click 'View' \> Find the payment and select 'Refund' \> enter your VSware password and a reason for the refund \> hit 'Refund'. 2. **To issue a refund via a group or base class:** Click the 'Groups' or 'Classes' tab \>  Find the relevant group/class the student is in and hit 'View Fees' or 'Fees' in the case of the classes tab \> Find the relevant fee and hit 'Details' \> Find the relevant student and hit 'View' \> Find the payment and select 'Refund' \> enter your VSware password and a reason for the refund \> hit 'Refund'. 3. **To issue a refund via an individual student:** Search for the student \>  Hit 'Fees' on the left hand side \> Find the relevant fee and hit 'View' \> Find the payment and select 'Refund' \> enter your VSware password and a reason for the refund \> hit 'Refund'. **Removing a fee from a student's record**  There may be situations where a fee that was previously assigned to a student is no longer applicable to them. For example, if a parent made a partial payment for a school trip but later discovered that they are unable to attend. However, once any transaction has been made against a fee, it was previously the case that it could not be deleted. To address this, we have introduced a new feature that allows you to mark a student's fee as "not active." By doing so, the student and their fee will no longer appear in overdue or outstanding fee reports, and it will not be shown as upcoming or overdue to the parent. This feature provides a convenient way to manage fees that are no longer applicable to a student. Go to the student's account \> Fee \> uncheck the box that reads 'Is applicable'. The fee will then be removed from the parent or student view. Please note that if any transaction was previously made on this fee, it will still show up on the school's internal card transaction summary report.     --- *If you still have questions, please visit our knowledge base at [support.vsware.ie](https://support.vsware.ie/?hsLang=en). You can contact our support team via email at [support@vsware.ie](mailto:support@vsware.ie), via the chat bubble when you are logged into your VSware account or via phone on 01-5549628. 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