Login and clearing the cache FAQ

Password Reset Guide (read time less than 2 minutes)

A: The first thing to do on this occasion is to check that the correct details are being entered. All passwords are case sensitive.

If the username contains a space, remove it when logging in. We have recently removed all spaces from usernames for security reasons. 

If the user still can't log in or has forgotten their password, they can reset it via the login screen by doing the following: 

  • Go to the school's login screen, for example: schoolname.vsware.ie
  • Click the Create or Reset password button

  • This brings you to the 'Reset Password' screen
  • Type in your username
  • Type the last 4 digits of your phone number
  • Click 'Send Code'
  • You will then receive a text message containing the verification code. This SMS might take a minute or two to be sent.
  • Enter the code, type your new password into the 'New password' and 'Confirm password' fields. Make sure that your password follows the criteria listed
  • Click 'Change password'

    • Please note the criteria for passwords

      Between 8 and 16 characters in length 
      One or more capital letters 
      One or more numbers 
      One or more of these characters (!@$^&*()?/)

  • Click "Change Password" 
  • This brings you back to the main Login screen. Type your username, your new password and click 'Login'

Points to note

  • Please note that if you request more than 3 security codes on one day, you will lock your account until after midnight when the system resets.
  • If you have locked your account, the admin staff in the school can override this for you and unlock your account. Click here for the admin guide to unlocking a user's account.

(This is done in Settings > Users & Groups > Users > drag and drop the name of the user from the 'No Access' list on the left back to their correct user role.) 

  • If you do not have a phone number registered, you will see this message and will have to contact the school so that your mobile number can be added to your personal details (under the 'Address' tab).