---
title: Resetting your password as a Student
description: How to reset your password in the web or mobile app
---

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# Resetting your password as a Student

## How to reset your password in the web or mobile app

> We’ve recently updated our top menu navigation (July/August 2024). We’re currently updating our user guides to reflect these changes, so thank you for your patience while we work on this. The new menu is user-friendly, so you shouldn’t experience significant disruption. If you need help locating specific items in the new menu however, watch our quick videos for admin users [here](https://vsware.wistia.com/medias/isekqugfvf?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-99XHAvtzxcJKFQ7QDLy15ONvtyAB-isBlO-MAWC8wsK9tfBYLCq7uCuHKjR59jTrivjQFg), and for teachers [here](https://vsware.wistia.com/medias/sgw6j8shlr?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-99XHAvtzxcJKFQ7QDLy15ONvtyAB-isBlO-MAWC8wsK9tfBYLCq7uCuHKjR59jTrivjQFg).

 

Because VSware does not store mobile numbers for Student profiles, it is not possible to send students a temporary password via SMS. 

If you have forgotten your existing password and need to reset it, you must contact your school who will be able to generate a temporary password for you. They can also give you your username if you don't have it. 

Once they have given you your temporary password, you can reset to a new one either via the Web app (on your browser), or via the mobile app. Click [here](https://support.vsware.ie/en/student-guide-to-vsware?hsLang=en) to find out how to download the app. 

#### Resetting your password via the mobile app

- Open the VSware App and start typing the 'official' name of your school i.e. **My School Dublin, **then select it from the dropdown list when it appears. Do not type the local or nickname of your school.
- Enter your username and your temporary password. 

- You will then be brought to the reset password screen where you can create your own personal password that you will use going forward. 

**![](https://lh6.googleusercontent.com/gmzoVEmYDw6u_J3cCpy8cHpUR6XNf-hH4uEr7CGXNQtYbohQARxsvzWsrN27z7mTDMMrGvEWS4auZDdkwxGYTofqHqXgHl5RRZZSFa4r9XsxaiJIWjtt7CyU1lvNF21haTX7Fevc)**

 

#### Resetting your password via the Web App (browser)

If you are using a desktop computer or laptop to access the Student App, you will not need to download anything. You can simply log in via your browser.

- First, make sure you are using a modern browser. We recommend that you use **Google Chrome, Safari or Microsoft Edge**. We no longer support Internet Explorer or Firefox. 
- You will need the school to provide you with your school’s VSware URL. It might look something like **myschoolname.vsware.ie**. Type this into your browser and hit enter. 
- Enter your username and temporary password and hit **Login**
- You will then be brought to the reset password screen where you can create your own personal password that you will use going forward. 

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