--- title: Google Messages SMS Issue description: A recent change made by Google is currently affecting SMS delivery for Android users utilising Google Messages. Google's AI filtering potentially results in legitimate messages being flagged as spam a --- [Skip to content](https://support.vsware.ie/en/google-messages-sms-issue#main-content) English Show submenu for translations ![VS-Logo-1.jpg\]](https://support.vsware.ie/hs-fs/hubfs/VS-Logo-1.jpg?height=40&name=VS-Logo-1.jpg) - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://support.vsware.ie/tickets-view) - [Sign out](https://support.vsware.ie/_hcms/mem/logout) - English Show submenu for translations - Go to vsware.ie Go to vsware.ie Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.vsware.ie/en?hsLang=en) 2. [SMS](https://support.vsware.ie/en/sms?hsLang=en) # Google Messages SMS Issue A recent change made by Google is currently affecting SMS delivery for Android users utilising Google Messages. Google's AI filtering potentially results in legitimate messages being flagged as spam and therefore not correctly delivering. This change is completely out of our hands but if Android users are reporting issues around SMS delivery they can follow the insructions below. **Steps** Check the messaging app being used on your phone. **Google Messages** appears as below. ![1Messages](https://support.vsware.ie/hs-fs/hubfs/1Messages.png?width=417&height=509&name=1Messages.png) When clicking in to the app, it will either ask if you wish to set it as default **(if this occurs it means you do not use Google Messages and no further action is required)** or show the message inbox. If brought directly to the inbox click the **letter or profile picture** to the right as highligthed below. ![1ClickLetter](https://support.vsware.ie/hs-fs/hubfs/1ClickLetter.png?width=441&height=931&name=1ClickLetter.png) You will then get the option to click **Spam and blocked.** ![1Spam](https://support.vsware.ie/hs-fs/hubfs/1Spam.png?width=437&height=884&name=1Spam.png) A list of blocked messages will appear **(many of which may be spam)**, however if a message from the school appears here you click into it and click **Unblock**. Messages from the school should then deliver correctly going forward. ![1spam2](https://support.vsware.ie/hs-fs/hubfs/1spam2.png?width=430&height=925&name=1spam2.png) ![1Unblock](https://support.vsware.ie/hs-fs/hubfs/1Unblock.png?width=425&height=930&name=1Unblock.png)   - [Frequently Asked Questions](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#main-content) - [Login and clearing the cache FAQ (all users)](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#login-and-clearing-the-cache-faq-all-users) - [Teacher FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#teacher-faq) - [Timetable FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#timetable-faq) - [Managing Students and general administration FAQ](https://support.vsware.ie/en/frequently-asked-questions?hsLang=en#managing-students-and-general-administration-faq) - [Guides for Parents](https://support.vsware.ie/en/guides-for-parents?hsLang=en#main-content) - 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