General Teacher Guides

Logging in via the app or desktop / forgotten password

How to log in via the app or desktop and what to do if you've forgotten your password or username. This guide is intended for teachers. (Read time: 2 minutes)

Last updated: 27/07/2022

 

If you are a teacher logging into VSware for the first time, you must be given both your school VSware URL (e.g. stjohnsschool.vsware.ie) and your unique VSware username by your school administration. Use that information to create your own personal password via either the VSware app or the web app (browser). This article also explains what to do if you have forgotten your password or username.

Downloading and logging in via the VSware App on iOS or Android 

For Android devices: Visit the Google Play Store on your device and search for 'VSware' > Tap 'Install' >

For iOS devices: Visit the App Store on your device and search for 'VSware' > Tap 'Install' >

Once installed on your device, you will be presented with the login screen >

Click 'Create or reset your password' >

Type in your username and the last 4 digits of your mobile number > click 'Validate' >

You will then receive a text message containing a verification code >

Enter the code and type your new password twice to confirm it > click 'Change password' >

You will see a message confirming that your password has been successfully updated. Once you see this click ' Go To Login' where you can sign in with your new password. 


If you are not receiving the SMS verification code to your phone, contact your school administrator who can check that your mobile number is up to date in the system, however keep in mind that it can take a minute or so to deliver in some cases.

Logging in via the web app (browser)

Open Google Chrome (this browser works best with VSware) > Enter your school's URL into the 

address bar > 

Click 'Create or reset your password' >

Type in your username and the last 4 digits of your mobile number > click 'Validate' >

You will then receive a text message containing a verification code >

Enter the code and type your new password twice to confirm it > click 'Change password' >

You will see a message confirming that your password has been successfully updated. Once you see this click ' Go To Login' where you can sign in with your new password.

 

Can't sign into your VSware Account (forgotten password, username etc.)

Password is being entered incorrectly

All passwords are case sensitive and do not include spaces so start by checking that you are typing in your password exactly.

Next, ensure that your browser or device is not ‘auto-filling’ the password for you as it could be using an out of date password. 

To get around this you can 

a) simply type the password in rather than using a pre-saved one, or 
b) delete saved passwords in Google Chrome by clicking the three dots in Google Chrome ​> Settings > Passwords. This will display a list of the currently saved passwords. Locate your school's VSWare address in this list, click on the three dots to the right > click Remove > close and re-open the browser > type in your password again.

You have forgotten your password

  • If using the VSware App, start typing the 'official' name of yo

  • ur school e.g. St John’s School and select it from the dropdown list.

  • If using the web app (browser), type the school’s VSware URL into the browse

  • r (e.g. stjohnsschool.vsware.ie).

  • Click 'Create or reset your password'

  • Type in your username and the last 4 digits of your mobile number > click 'Validate'
  • You will then receive a text message containing the verification code.

  • Enter the code and type your new password twice to confirm it > click 'Change password'

  • You will see a message confirming that your password has been successfully updated. Once you see this click ' Go To Login' where you can sign in with your new password. 

If you are not receiving the SMS verification code to your phone, contact your school administrator who can check that your mobile number is up to date in the system, however keep in mind that it can take a minute or so to deliver in some cases.

You have forgotten your username

All users must contact the school administrator if they have forgotten their username.

Your account is locked 

If your account is locked due to too many failed login attempts, contact your school administrator who can unlock your account for you. The school sets the login attempt limit themselves, so this will vary between schools.

 


If you still have questions, please visit our knowledge base at support.vsware.ie. You can contact our support team via email at support@vsware.ie, via the chat bubble when you are logged into your VSware account or via phone on 01-5549628. Support hours are Mon - Fri, 08:30 - 18:00.