Managing Students and general administration FAQ
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      Student’s first name is changed in PPOD but not updating in VSWare

      How to update a student’s first name when it’s not syncing from P-POD correctly. This article is intended for Admin. (Read time: less than 1 minute).

      We’ve recently updated our top menu navigation (July/August 2024). We’re currently updating our user guides to reflect these changes, so thank you for your patience while we work on this. The new menu is user-friendly, so you shouldn’t experience significant disruption. If you need help locating specific items in the new menu however, watch our quick videos for admin users here, and for teachers here.
       

      Last updated: 07/07/2022

      Students first name not changing in VSware

      Step 1

      Go to the student’s profile > click on the edit pencil beside the Name field.

      Step 2

      Edit the name in the 'Pref First name' field > Save. The updated name will now display in VSWare.

       

      If you still have questions, please visit our knowledge base at support.vsware.ie. You can contact our support team via email at support@vsware.ie, via the chat bubble when you are logged into your VSware account or via phone on 01-5549628. Support hours are Mon - Fri, 08:30 - 18:00.