Unlocking a user's account ( read time 1 minute)

We’ve recently updated our top menu navigation (July/August 2024). We’re currently updating our user guides to reflect these changes, so thank you for your patience while we work on this. The new menu is user-friendly, so you shouldn’t experience significant disruption. If you need help locating specific items in the new menu however, watch our quick videos for admin users here, and for teachers here.

If a user is attempting to reset their password and requests more than 3 security codes, their account will become locked and they will not be able to request another security code until after midnight.

They will see this message:

The admin staff in the school however can unlock the account if necessary.

This is done in:

Settings
Users & Groups
Users
Drag and drop the name of the user from the 'No Access' list on the left back to their correct user role