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Unlocking a user's account ( read time 1 minute)
If a user is attempting to reset their password and requests more than 3 security codes, their account will become locked and they will not be able to request another security code until after midnight.
They will see this message:
![](https://support.vsware.ie/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio1346659597292c2f10477b7967fed6913image.png)
![](https://support.vsware.ie/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio1346659597292c2f10477b7967fed6913image-1.png)
The admin staff in the school however can unlock the account if necessary.
This is done in:
- Settings
- Users & Groups
- Users
- Drag and drop the name of the user from the 'No Access' list on the left back to their correct user role
![](https://support.vsware.ie/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio135447048d56aa12b481e656d7d384e9dimage.png)