What to do when your exam print template is not working. This article is intended for Admin. (Read time: less than 2 minutes).
Last updated: 12/07/2022
Exam print templates can sometimes be blank or have info missing when you generate them. These troubleshooting steps will help you to get it working again. We have also included a generic template that you can download and use.
Troubleshooting steps
Step 1
To begin, remember that if you wish to use a new template format you must edit an already existing, working template (like the one linked above). You cannot create one from scratch.
Step 2
Make sure that you are editing using Microsoft Word, other editors such as OpenOffice will throw it off.
Step 3
Make sure the name of the template and/or the name of the exam does not have any symbols in it, such as @/%/&
Step 4
Make sure that the comments for a student do not contain an illegal character (such as an emoji). This can result in all of the pages coming up blank when printing off/generating an exam print template for a class or year group.
Step 5
If there is missing info when the template is generated (or if the variable is still visible when you generate such as 'Result.Grade'), go back to your template and delete the variables completely before re-typing and saving. Then re-upload your template and try again.
Do not try to copy and past tables across two separate Word documents. This can cause your data to not come down properly as copy and paste slightly alters the formatting of a table.
Step 6
If the Teacher comment is coming up blank, please see the following link to help resolve the issue. support.vsware.ie/en/new-variable-for-teacher-comment
For the main article on exam print templates click here.
If you still have questions, please visit our knowledge base at support.vsware.ie. You can contact our support team via email at support@vsware.ie, via the chat bubble when you are logged into your VSware account or via phone on 01-5549628. Support hours are Mon - Fri, 08:30 - 18:00.